To be honest, I find it very hard to keep track of the available hot fixes (and cumulative rollup packages). By very hard, I'm mostly thinking about the time spent on 1) searching for possible hot fixes and 2) if one possible related hot fix is found, understanding what the hot fix actually solves.
Partnersource (or Customersource) is the primary source for this kind of information by searching the Knowledge base. Maybe it's only me, but I would like a much more effecient tool and much more detailed information about the individual hot fixes to keep our customers happy and of course spend as little time as possible on this activity. The real trouble arises when you find KB number without a published KB article. What do to in these situations? The answer is to ask for unpublished information through your support channel and hereby allocating even more time and resources.
So people; take the opportunity to vote by answering the recently published poll on the right hand side in this blog.
I promise to share the results with Microsoft.
Bottom line is that it's all about quality of the software by easily providing current information about available hot fixes to the partners (and customers).
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